Guest support
24/7 concierge support for every stay
Every KTJ Krug stay comes with real people on call — not a booking engine. The team is bilingual, based in Condado and available around the clock for the details that make a stay work: getting in, getting around and getting a reservation when it matters.
Airport transfers
We arrange airport pickup from Luis Muñoz Marín International Airport (SJU) and coordinate timing around your arrival. Late or early flights are fine — the building has smart-lock entry and 24/7 support.
Tours and experiences
Old San Juan, El Yunque, bioluminescent bays, sailing and day trips — we recommend vetted local operators rather than generic ticket sites, and help you line up what fits your stay.
Dining reservations
Restaurants in Condado and Santurce book out quickly. Tell us what you like and we make reservations in advance, or recommend places that actually have a table.
How it works
- Book direct or through a platform — concierge support is part of the stay; specific arrangements (transfers, tours, reservations) are coordinated by the team. Costs, where a vendor is involved, are confirmed when you ask.
- Tell us your arrival details when you book, or message the team after — +1-787-437-8782 or management@ktjkrug.com.
- We confirm the arrangements and send everything in one place before you land.